Refund policy

Written return and refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@vakuenusa.com. Since we ship from an Amazon warehouse, once you initiate the return via email, we will provide you with a return label and the necessary details to complete the return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vakuenusa.com.

Return Method
We only accept returns by mail. Unfortunately, we do not offer in-store or drop-off returns at this time. Please ensure that the item is securely packaged, and contact us for detailed return instructions.

Return Shipping Costs
Customers are responsible for the cost of return shipping. Please use a reliable shipping method, as we cannot be responsible for items lost in transit.

Restocking Fee
No restocking fees will be applied to your return.

Refund Processing Time
Refunds will be processed within 15 days of receiving your returned item. Once processed, the refund will be applied to your original payment method. Please note that it may take additional time for your bank or credit card issuer to reflect the refund in your account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vakuenusa.com